Why Participate?

 

 

JOIN A PAN-EUROPEAN EXCLUSIVE COLLABORATION "CLUB" WITH FELLOW SENIOR PRACTITIONERS

Participation is by invitation only; audience is capped at 40 key senior executives; only senior decision makers driving digital transformation are invited to participate

CONTRIBUTE TOWARDS CO-IDENTIFYING INNOVATIVE CUSTOMER DIGITAL ENGAGEMENT, SATISFACTION AND RETENTION STRATEGIES

Participate in high-level, meaningful and productive discussions - on innovative “real-world” practical applications and actionable solutions/strategies. Share experiences/"war stories" (successes and failures alike). Come away with new ideas to implement in your own business.

EXPERIENCE AN EVENT WITH A DIFFERENCE

Sessions consist of practical “Challenges” followed by "The Score" (wrap-up session). There are no formal presentations or definite rules, discussions evolve organically, and all participants contribute. Discussions are held under the Chatham House Rule.

 
 
 
 

Programme


  • Innovate digital customer experiences (DCX), differentiate, increase retention and generate profit

  • Design consistent, organic digital experiences to boost customer loyalty

  • Align IT, marketing, sales, back and front office

  • Build an innovative customer-centric corporate culture

 
 
 
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Kickoff >


9:20 - 09:35

Data & Compliance - Shifting Gears

How are evolving data privacy issues and new regulations impacting the “culture of experience” golden age and the implementation of advanced data analytics?

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Challenge I


09:35 - 10:35

Automation - Creating a Window of Opportunity

How is automation - AI, machine learning, robotics, IoT and blockchain - driving memorable DCX at all touchpoints (end-to-end)? How is it accelerating the pace towards a true customer-centric culture? Where do the real scalability opportunities lie?

 
 
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Challenge II


11:00-12:00

Tech Meet Business, Business Meet Tech

From CX to DX and vice-versa: How to work with the IT department to guarantee a technological stack and architecture that enables consistent, integral and meaningful CX throughout the whole customer journey?

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> Score


12:00-12:15

The Score

Final conclusions and considerations focused on identifying results and action points to reinvent customer engagement models as we know them. Everyone participates!

 
 

Featured Game Changers

 
 
 

Contributers To The Ecosystem Include


Dia Group - Tetra pak - caser seguros - pernod ricard - ibm - merck group - Heineken – Santander – Renfe - Havas Group – Airbus – Carrefour - 3M – GE – ArcelorMittal - Cantabria Labs – CEPSA – CLH – Decathelon – Ferrovial – Gestamp - IE University – ING - Lease Plan - Liberty Seguros - Cinco Días - Red Electrica de España - Grupo Segura - Grupo Eulen - Calidad Pascual – Telepizza – Orange - El Mundo - Universidad Complutense de Madrid – Praxair – Prosegur – Sanitas - Gas Natural Fenosa - Gonvarri Steel Services - Accor Hoteles – Bankia - Grupo Confectionary Holding – Expansión – Ogilvy – UAX – Viesgo – Bankinter - American British Tobacco – Indra - Japan Tobacco International – Liberbank – Mahou – Velilla - Altura Markets - Quirón Prevención - REN Redes Energéticas Nacionais (portugal) - ALD Automotive – Sacyr - Unión de Créditos Inmobiliarios – Codere – Generali – AEERC – Naturgy - Hotel Beds Group - Universidad Francisco de Victoria - Portuguese Blockchain Alliance- Alphabet - Mondelēz International - Unidad Editorial - NH Hoteles – Mercadona – Tragsa - Grupo Tolsa - Univerdad Europea de Madrid - Neck & Neck - BMI Group - Grupo Prisa - Endesa

 

Who Should Attend?

 
 

 
 

 
 

Where?

 

London, United kingdom

 
 
 
 
 

Supporting Founding Members