JOIN A PAN-EUROPEAN EXCLUSIVE COLLABORATION "CLUB" WITH FELLOW SENIOR PRACTITIONERS
Participation is by invitation only; audience is capped at 40 key senior executives; only senior decision makers driving digital transformation are invited to participate
CONTRIBUTE TOWARDS CO-IDENTIFYING INNOVATIVE CUSTOMER DIGITAL ENGAGEMENT, SATISFACTION AND RETENTION STRATEGIES
Participate in high-level, meaningful and productive discussions - on innovative “real-world” practical applications and actionable solutions/strategies. Share experiences/"war stories" (successes and failures alike). Come away with new ideas to implement in your own business.
EXPERIENCE AN EVENT WITH A DIFFERENCE
Sessions consist of practical “Challenges” followed by "The Score" (wrap-up session). There are no formal presentations or definite rules, discussions evolve organically, and all participants contribute. Discussions are held under the Chatham House Rule.
Innovate digital customer experiences (DCX), differentiate, increase retention and generate profit
Design consistent, organic digital experiences to boost customer loyalty
Align IT, marketing, sales, back and front office
Build an innovative customer-centric corporate culture
9:20 - 09:35
Data & Compliance - Shifting Gears
How are evolving data privacy issues and new regulations impacting the “culture of experience” golden age and the implementation of advanced data analytics?
09:35 - 10:35
Automation - Creating a Window of Opportunity
How is automation - AI, machine learning, robotics, IoT and blockchain - driving memorable DCX at all touchpoints (end-to-end)? How is it accelerating the pace towards a true customer-centric culture? Where do the real scalability opportunities lie?
Tech Meet Business, Business Meet Tech
From CX to DX and vice-versa: How to work with the IT department to guarantee a technological stack and architecture that enables consistent, integral and meaningful CX throughout the whole customer journey?
Final conclusions and considerations focused on identifying results and action points to reinvent customer engagement models as we know them. Everyone participates!